FAQ

Frequently Ask Question:

What benefits I will get from Databiz or what associated services can you guarantee ?

All projects we undertake carry the following guarantees:

Confidentiality guarantee: All client details will be kept confidential. If any client wants, we can sign an NDA for that.

Management consulting guarantee: Before designing any project, we go for a management consulting service free of cost. Even if it is not within our Domain expertise, we hire outside consultant.

Price guarantee: For outsourcing service, Minimum 35-60% cost-saving over on-site development (proven) and for purchasing any ready software package, price is much lower than Industry standard price.

Support guarantee: Free 3-12 months support for defect resolution. For outsourcing service, service agreement can be made for valued client.

Maintenance Guarantee: For maintenance contract (although not mandatory), we guarantee to

Results guarantee: 100% result assured.

What are your rates for development?

Rates vary, depending on skills, complexities, deadline, project nature etc Typically, a Senior Developer would work at the rate of USD 16/Hour

What is the quality of manpower/People you employ?

We ensure a good team consisting of the following

• All of our programmers are CSC/CSE graduate or at least bachelor from a related discipline.

• The CEO has around 12+ years work experience in the IT industry.

• You can expect around 5 fluent English speaking manpower who will be communicating with you continuously.

• Most of the technical persons are industry-certified .

• Dedicate Project Manager (PM) for all projects.

• For becoming a member of Databiz, a person has to go through at least 1.5 hour written test and 2-3 hours interview in two sessions.

Can I make my own team in Databiz Inc?

Yes, you can. We offer flexibility of HR team formulation based on the client's requisition. This team will then be dedicated for that particular client's project.

For all that you claim, isn't the rate too low?

The rate is low not because of technical limitation, but simply because we operate from Bangladesh, where living costs are much lower due to international economies and exchange rates. It is our strategy to pass on these location advantages to our clients. Moreover, this rates pave the way of long term relationship with our clients.

What are your payment models?

We work either for fixed-price projects, or on per-hour rates basis. For long-term committed clients who prefer time-based billing, we also offer a monthly rate.

Mode of Payment can be TT or L/C.

What are your payment terms?

For per-hour rate projects:

Fortnightly/monthly

The payment terms may vary depending on the relationship with clients.

How can I be assured about confidentiality?

• Signing off an NDA is the first contractual part before designing any software. Databiz takes all the risk of client's information as a whole.

• All our employees are full-time employees, and are bound by the company Confidentiality and Non-Disclosure clauses.

• We protect pendrive or CD writer type of devises within the office environment and do not allow offshore (out of office) development.

• Additionally, for sensitive projects, we create isolated block disconnected from any public network.

• Internet usage is always tracked due to maintaining clients' confidentiality.

• We never sub-contract any part of the project without clients' prior consent.

Can you guarantee time-bound results?

Yes we do and we are willing to take any penalty clause for that also if mentioned in the agreement.

We are worried about quality; how do you assure Quality Projects?

Databiz is an company managed by a group of professional. Here QC team is very strong and always a part of project management team. We assure partial acceptance and checking of quality by clients (during development time) and always maintain a clarity in project development phase. Our management is dedicated to produce quality code instead of effective one. PM ensurs Quality under tight control including periodic code reviews and full testing after any DCR (design change request).

Every project goes through the phase of suitable QA/testing professionals, under a specific and domain expertise based test-plans including black-box testing, white-box testing, test regression, usage analysis etc.




Regarding Support, how do you ensure client satisfaction?

This is our strong point, and shows our confidence in our work. We issue free 3-12 month defect resolution for all our development unconditionally. 24/ 7 support team is an additional service offer from Databiz. We provide the following infrastructure for support for both local and international clients.

• Three (3) Fixed Telephone Lines with 40 official Cellular connections with International incoming/outgoing facility

• MSN

• Yahoo

• Skype

• Google chat facility

We have more than 550 clients located home and abroad. We have skilled team to give instant support. Whenever we get any query from clients, we provide solution with our experienced support engineers. For Bangladesh, on-site support is offered but for abroad, online support is practiced from call center. But outside Bangladesh, where our partners located, anyone can expect support through them as well.




Whether Service Contract mandatory?

No,not at all. It depends on clients' willingness and requirement for service.




What you offer in Local service contract (usually)?

Service Includes: New up gradation, Software trouble shooting, new employee training etc. Type of services: we provide both on line and off line services. We have twelve dedicated service personnel for physical service (off line). Within fifteen minutes of your service call, our support personnel will response over phone. If the problem can not be solved over phone, within maximum 180 minutes of your call, our support personnel will visit your location. On line Service: We also provide on line service from our own developed online module. You can ask any problem here and have the opportunity to enjoy quick (Maximum 5 minutes) solution. Service from service booth: A dedicated support engineer is always engaged for providing service from our in house service booth.

You are requested to call (After being automated) in the number mentioned below for any of your problems regarding our developed software. Service Line: 880-01817035803, 01718844000-6 (T & T incoming), Land Phone: 880-2-874185-6 In details service package (for service Contract client):

• Unlimited service visits to your location after getting any reasonable service call from you.

• Routine visits to your location at least once a month even if you don't have a call.

• No extra charge for your new Employee Training

• No extra charge for any Machine (Server or Workstations) Configuration (our Solution)

• Free consulting service facilities by Databiz Inc. if you feel necessary for your Organization.

• Unlimited phone service from our instant support booth.

• Fixing problem on priority basis.

• Free Membership of Databiz-On-Line (feature description will be provided to you shortly) in the near future. And many more.




Do you have renewal system on your existing products?

No need to renew any product / Application package of software. Rather it is a 100% one time charges (no yearly fee).




Why should I keep trust on you?

Databiz believes that trust and confidence are the foundation for any successful long term relationship. Moreover you can consider the following also for getting confirmed. We have completed 550+ projects for local/Middle east countries /US/European clients We have been 9+ years in business, dedicated to the off-shore execution model We are here for the long run; our CEO has global experience with leading technology companies and has started up with a long-term vision




What contracts and agreements do you sign?

We sign industry standard agreement for any work within or outside of Bangladesh. In the analysis phase, we sign an NDA with clients and after getting confirmation from them a valid contracts signed off. We are normally bound by the legal framework of our own country (with some exception from clients' demand) and registered under the company act of Bangladesh government.

Are you member of any industry bodies?

Databiz is a member of BASIS (Bangladesh Association of Software and Information Services), BCS (Bangladesh Computer Samity) and ECS (Elephant Road Computer Samity).




Do you come on site?

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our employees will work on-site at pre-decided rates.




What control do we have over the project?

You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines. You can also view the progress of projects by team system (.net platform) or by using our own hosted monitoring tools.




How do we keep ourselves informed about progress?

We will send you regular project status reports weekly. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).




With us, you can keep live track of project plan, milestones, code status, bug status, timesheets status and a host of other software development metrics.




We like the Idea, but are unsure. Can we do a Pilot Project?

Databiz allows development of Pilot project free of cost for testing the ability and standard of code. But it should not exceed total 15 man-days or 120 Hours (conditions apply).

Our preferred Pilot Project is either the first sub-system of a larger project, or an independent project that completes within itself. It is 100% free.




Whether it is really 100% free or is there any hidden cost?

No, there is no hidden cost and it is 100% free for first time client.

• Pricing Policy

• Infrastructure

• Software Development

• Web Development

• Cloud Application

• Facebook Application

• PDA Application

• iPhone/Android

• GPS Navigation

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Pricing Policy

Ready Software Pricing For ready software pricing, Databiz follows its standard set price and also offer Season promotional discount option sometimes. For any enquiry, you are requested to mail at info@databizsoftware.com

Fixed Priced Project For any outsourcing project (direct order from Client or from any partner), Databiz goes for detail business analysis and send an initial understanding (system study report/ business analysis report) document for client verification. After getting confirmation from client, Databiz goes for costing based on Total man-hour needed for the whole project (if needed including implementation and after deployment support). Databiz guarantees total satisfaction from client even if the clients requirements are modified and amended during the analysis phase and finally offers up to 50 man-hour (for software and dynamic web solution development) customization opportunity even after the delivery of the project. This software and web development project model always ensure reasonable cost, on-time delivery and also perfect after sales service support as agreed in the documents.

Generally payment terms are 50% in advance (or may be after approval of the first design and initial layout/ prototype delivery) and rest 50% after successful delivery and implementation of the project. For long term project, it may be mutually negotiated by both the parties.

(We do not charge you more even if the total development cost gets higher in the reality)

Hiring a dedicated team Any customer can higher a team of programmers as their requirement from Databiz pool of resources.The rate of the development will be communicated on demand.

Payment mode may be monthly or quarterly based on the volume of the project. For any enquiry, you are requested to mail at info@databizsoftware.com

Infrastructure

Human Resources

Information About Manpower

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  # All of our programmers are CSC/CSE graduate or at least bachelor from a related discipline.

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  # ThThe CEO has around 18+ years work experience in the IT industry.

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  # You can expect around 10 fluent English speaking manpower who will be communicating with you continuously.

• >

  # The Project Managers have experience of handling multiple European clients .

• >

  # A customer service team of 12 member.

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  # DCSPs (Databiz Certified Service Providers).

Why Databiz

• # Specialized PM,Development, Testing and QC team.

• # Over 1500+ customers worldwide.

• # Support Centre in UK, Germany, Spain (Europe) and Australia and active backoffice support policy from call center.

• # Ready to provide some sample applications (Prototype) free of cost.

• # Flexibility of HR working team formulation.

• # Flexible Organizational policy.

• # Domain Expertise of 15+ years /Extensive Business Knowledge.

• # 10+ year of Enterprise Web Solution Experience.

• # Terabytes of Data Handling expertise.

• # Data Center Maintenance Experience.

• # On-site, walk-in, online, phone support (Centrally and from 6 support point of Bangladesh).

• # DCSP Support Facility all over Bangladesh (60 partner points).

Clients

Some of Our Local clients

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Desktop Application

Web Application