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Year 2002. The managing Director of Computer Source Mr. A.H.M. Mahafuzul Arif was facing tremendous problem in Replacement and Service Section. He made an appointment with the CEO of Databiz (then growing Software Company who implemented around 30 software in the same industry) and asked for an RMA (Replacement and Warranty Tracking Module) solution only. Mr. Rashed Kamal (CEO of Databiz) gave him a price for the Sales, Inventory and RMA solution software but unfortunately the deal did not come into light then.

Before using Databiz ERP, CSL was using another small package software for Financial Accounting and Billing only. They just used it for their billing purpose. But during the period 2000 and onward, CSL was growing in a substantial rate which was although a positive sign for the company, but the entire business operation was going out of control when ever there remains a shortage of supervision by the top management. So the visionary MD was searching for a complete ERP which will not only shape up the organization, but also maintain and improve the total productivity without a direct day to day intervention of the top management. He talked with some developer companies (home and abroad) and finally got to know that Databiz is doing this sort of ERP from years around and implemented around 100 Software by that time. Then he made appointment with Databiz CEO again for the 2nd time and asked for an entire ERP for his business.

Then after having demonstration and negotiation, they decided to finalize Databiz “Paperless Office (ERP)” as their central ERP (in the year 2003, June) with some other related module incorporated in it.

After getting the work order, Databiz professionally started the implementation work. They made a team/committee to make a deployment plan and assigned two persons from Databiz and 4 persons from CSL to implement the software in Head office first. They jointly did the whole implementation procedure in 2-3 months and finally came up with a successful automation. Although initially they (the committee) faced some resistances from the existing users, but finally all the challenges were overcome by the strict order and instruction of the Managing Director Mr. A. H. M. Mahfuzul Arif.
Then after the Head office implementation, Databiz went for Branch implementation and data synchronizing module as per requirement of work order.

Now CSL is using Sales, Import and commercial, Purchase, Collection, Payment, Stock/Inventory, PC Assembling, RMA, Financial Accounting, Dealer Control, Corporate CRM, Personnel Management System, Servicing, Branch Monitoring, SMS module etc in their day to day operation in around 12 branches.

 

Why CSL use this Solution ?

1. To control the entire business without a direct intervention from Top Management in every day’s operation.
2. To integrated data from 10-12 branches in a central location to have a central MIS on time.
3. To eliminate the discrepancies of Stock, Financials and Dealer management issues which was a common phenomenon in the near past (before implementing the software)
4. To improve the customers satisfaction and service (BUY 48)
5. To increase the range of Product line
6. To calculate the Instant growth and profitability of the business
7.  To reduce manpower in the day to day application
8. To improve productivity of Human Resources by releasing them from the hassle of preparing day to time consuming reporting.

 

Although in 2003 (when the software were purchased by CSL), Paperless Office (ERP) was almost a ready application. But CSL did a huge customization in the subsequent years in consistence with the need of their operational changes. Managing Director Mr. Arif is a visionary leader. During the last 5 years (2003-2008), he generated fantastic ideas to reach the software more and more. Some times he exclusively ordered for some specific modules and sometimes Databiz provided generic modules as up gradation.
Regarding process innovation, CSL put a substantial effort always. In technology innovation, Databiz is pioneer to provide all its customers with new technology solution always. Even up to today, Databiz announced the next version by the second quarter of 2009 along with web interface (ASP.NET), PDA Interface and more dynamic Mobile phone connectivity module.

Ending Note:

Computer Source Ltd is one of the renowned companies in IT Distribution in Bangladesh. Near about Four hundred employees are working here and in almost every section, every employee use ERP solution without any hesitation. Databiz has proven that a good software can be used in every phases of the operation and can have an excellent advantage in the competitive edge over customers. CSL awarded the Best IT Use Award in the year 2009 by its tremendous use of IT solution by the BASIS (Bangladesh Association of Software and Information Service).

Dhaka Metropolitan Police (DMP) is using “Ration & Store Management System” in full swing for last 2(Year) year. Initially they started with a single location i.e. DMP Ration Store, Rajarbagh, Dhaka, Bangladesh and after completion of DMP Ration Store, Databiz has implemented the next location DMP Ration Store at Mirpur, Dhaka. Around 20 users are using this software without with full confidence in their day to day works. Here it should be noted that after successful implementation in DMP Rajarbagh, Databiz got a very good response from other Superintendent of Police (SP) of different districts for this type of software. Databiz signed off with a number of them and around 20 are in progress of full implementation.

 

DMP was maintaining their Ration Stock/Inventory and Billing department manually before getting automated by this solution. Like other Government Organization, DMP was also facing a serious lacking of control over their store and Ration department.

Mr. Ashan Habib Polash, DC (Supply), Dhaka Metropolitan Police (DMP), instead of all his limitation of budget and fund, was searching for a complete Billing/Inventory Management Software which will not only shape up the organization, but also maintain and improve the total productivity. He talked with some developer companies (including Mr. Mamunur Rashid, Marketing Manager, Databiz) and finally selected the same from some final quotations.

Now DMP is using Delivery of Ration, Purchase from different source, Stock/Inventory, Collection (in their prescribed format), Payment (in their prescribed format), Financial Accounting (the required part) and Security module etc in their day to day operation in Ration Store.

 

Objective of procurement:

1. Quick MIS reporting facility
2. Efficiency in delivering Ration
3. Proper maintenance of Stock.
4. Controlling and developing Human Resource

Why DMP use this Solution?

The solution is to fill up the following identified needs of the company

1. To Organize the Ration Department for around 22,500 staff
2. To eliminate the discrepancies of Stock related issues, Product delivery &  Financials issues which was a common phenomenon in the near past (before implementing the software)
3. To improve the Police Personnel Satisfaction by reducing their valuable time and hassle of que along with complex ledger entry.
4. To reduce manpower cost in the day to day operation
5. To improve productivity of Human Resources by releasing them from the hassle of preparing day to time consuming reporting.

 

Benefits attained by using the solution in terms of

1. Business functionality

Right now DMP Ration does not use any manual work because all related modules are interconnected and serves 100% functionally.
       
2) Extent of automation
        Ration Purchase, delivery, Stock Ledger, Police staff Ledger are automated along with their related accounts.             

1. Speed of generation and accuracy of information/results,

They are getting always accurate result by a single click GUI operation.

4) Attainment of competitive advantages,
          Among other ration store stated in all districts of Police Department, DMP gets a very much competitive advantage using this solution. Moreover, when needed, DMP gets fast delivery or customization from the vendor company.
       
5) User satisfaction benefits,
        DMP users are satisfied using this solution. Databiz will take initiative to measure user satisfaction after regular interval.

6) Diversification
        According to the top management’s view of DMP, the software is already is in stage of diversification in accordance with their growing need in expansion.

8) Monitoring and control
        DMP top officials get a complete MIS reporting about the Ration department using this application and so Monitoring and Control issues are now very easily handled with full satisfaction
9) Cost saving
a. cost savings in Papers
b. Cost savings in Manpower
c. Time saving of Police Staff who will take ration from ration store
d. Cost saving in reporting

10) Continuous improvement,
        DMP always prefers continuous improvement on our solution. After any new requirement is evolved DMP contacts the vendor company/Databiz and they provide the enhancement idea.
11) Business process automation and scalability,
        All the business processes are automated using this solution. As all the modules are interconnected, it gives DMP a complete scalable environment to be enhanced in future development also.

 

Ending Note

DMP, Rajarbagh, Dhaka is one of the most important Police Department in Bangladesh. Near about 22,500 ration holder staff are getting ration through this software every month. Databiz proved that a good software can be used in every phases of the product delivery operation and can have an excellent advantage in service satisfaction of Police Staff. DMP has been awarded “The Best IT Use” award in 2009 by BASIS (Bangladesh Association of Software and Information Service).

It was the year 1999. Global Brand was one of the largest firms, which dealt with Computer Hardware & Accessories sales and distribution. The company was growing its business each day, through its two branches and one head office. With its business growth, the pressure on the management was also growing, at an alarming rate. The problem intensified when the fact of Data Transaction among the head office and the branches came into view. There was no consistency in the transaction of data, which included important information of financial transactions, sales information, inventory information etc. Therefore, a situation rose when the Chairman Mr.A.S.M Abdul Fattah got concerned about the fact that the Productivity (in another calculation Profitability) of the company was declining at a threatening rate. He understood the reason behind the existing scenario, when the other management employees were not aware of it. Mr. Fattah was in search for a solution to this problem since this continuously growing problem was not only hampering the management of the company but it also lead to some sort of corruption and financial loss. It was clear that the problem could be solved only with a system, which will serve the purpose of having a central depository of data at the head office and any information update at any branch should instantly reflect on the central database, located at the head office, through a smooth channel of network and database management system. However, he could not find the solution in the Ready software packages in the market. He was in a thought to develop an ultimate solution of the problem by assigning the task to any local software development firm.

At this point, Mr. Fattah got in contact with Mr. Rashed Kamal, the CEO of an emerging Software Development Firm, the Databiz Inc. They discussed the problem and Mr. Rashed Kamal proposed to develop the entire solution of Data transaction and Connectivity and also a complete Management System for Global Brand. Thus Databiz Inc. and Global Brand came into a contract of developing the solution.

Databiz Inc. started their Requirement Analysis and System Specification and Analysis at late 1999. The entire development phase took around 24 weeks. Another additional 4 weeks were taken to implement the developed system at Global Brand. Hence, from the middle of the year 2000 the system namely Paperless Office was in use at Global Brand

Comparison between the Present & Past:


Global Brand can now smoothly run their management with a manpower of 60% less than ever before.
Global Brand can complete all their managerial tasks during the official business hours where as they had to keep their office open up to 10:30 PM before the implementation.

Last Note:

Global Brand was the first client of Databiz in 1999. Databiz CEO always appreciates the challenging mentality of Mr. Fattah about selecting a first hand company for this type of big solution at that time without which it might not be possible for Databiz to penetrate this sector and implement around 450+ solution in the same industry.